The Social Security Administration (SSA) announced that on April 14, 2025, the agency will "allow individuals to complete all claim types via telephone, supported by new anti-fraud capabilities designed to protect beneficiaries and streamline the customer experience," according to a news release.

"The enhanced technology enables SSA to identify suspicious activity in telephone claims by analyzing patterns and anomalies within a person’s account. If irregularities are detected, the individual will be asked to complete in-person identity proofing to continue processing their claim," the release read. 

"These advancements allow SSA to maintain the security of its services while continuing to expand access for customers who may be unable to file online or visit an office in person. The agency will continue to conduct identity verification for all in-person claims," the agency also said.

Leland Dudek, Acting Commissioner of Social Security said the "updates improve our ability to detect and prevent fraud while providing more flexible options for people to access their benefits."